Terms and Conditions

IMPORTANT: This is a brief summary of our terms and conditions. Please read carefully before you purchase.
All orders are accepted by us subject to the following conditions:

1 Orders
We accept orders by telephone, facsimile, post, email or website.

2 Payment
Your card will be charged at the time of submitting the order.

Prices quoted do not include VAT. Currently neither Sulis Ltd or Sulis International Ltd are VAT registered at the time of going to print. We reserve the right to effect changes without prior notice (including, in particular, the event of exchange rate variations).

3 Dispatch of Goods and Delivery
Goods are normally dispatched 7-14 days after payment has been cleared. Carriage is charged at the stated rate.

We shall use all reasonable endeavors to deliver as soon as possible, but we shall be under no liability for delays in delivery or the consequences thereof.

If there are shortages or damage to the Goods occurring in transit You must notify us 7 days from the date of receipt giving full details of any such shortages / damages. You should return the Goods to us together with all packaging. Where we accept there has been a shortage in goods dispatched or the goods have been damaged in transit, we shall replace such goods at the previously invoiced price.

4 Order Cancellation
Cancellation of an order can only be accepted after prior negotiation and agreement. If you wish to cancel an order please contact us immediately by phone or email.

5 Copyrights
Products offered by us are subject to a design right and copyright.

6 Guarantees
Unless otherwise specified and subject to clause 6.1 below, the MK1A and MK2 are guaranteed free from defect caused by faulty materials or workmanship for a period of twelve months from the date of dispatch The MK3 is guaranteed for 36 months.

6.1 The Guarantee above is given provided that:
(a) We are promptly notified upon discovery by you that the Goods are defective, or due to faulty materials or workmanship;
(b) The Goods in question to which the claim refers are returned to us within the guarantee period from the date of dispatch, suitably packed, carriage prepaid and accompanied with proof of purchase (copy of your guarantee) and details of the nature of the defect.
(c) If examination by us of the Goods in question confirms that the alleged defect has been caused by misuse, neglect, method of storage, mishandling, testing or repair, by alteration, willful damage, accident, or by use with any other item where such item causes or gives rise to the alleged defect; we are not liable under this Guarantee.

Our liability under the guarantee shall be limited to repairing or replacing any goods returned within the guarantee period.

7 Limitation of Liability
7.1 Subject to clauses 7.3 and 7.4 below and as otherwise expressly provided in this agreement, all warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law. In particular we make no representation or warranty that the goods are either of satisfactory or merchantable quality or fit for any purpose or that they conform to any description. You acknowledge and agree that you have relied upon your own skill and judgment in selecting the Goods.

7.2 Subject to clauses 7.3 and 7.4 and to the Guarantee given in accordance with clause 7 and to the full extent permitted by law we exclude all liability for any loss, damage or expense howsoever suffered or incurred by you as the direct indirect or consequential result of the Goods either not being of satisfactory or merchantable quality, or fit for any purpose, or conforming to any description and you hereby irrevocably waive all rights and/or remedies (if any) which you may have had in respect of such loss, damage or expense and/or in respect of any breach or default of any warranty implied by statute, equity or common law concerning the quality, fitness or description of the Goods.

7.3 Clauses 7.1 and 7.2 do not apply where you deal as a Consumer in accordance with section 12 of the Unfair Contracts Terms Act 1977 and to the extent that such exclusion is not permitted in accordance with the provisions of that Act. Your statutory rights remain unaffected by anything in these Conditions.

7.4 Nothing in these conditions shall limit our full liability in respect of death or personal injury caused by our own negligence or under Part 1 of the Consumer Protection Act 1987.

8 Export
8.1 Freight and insurance are charged at the prices displayed on our website and may be subject to updating or change at our discretion.

8.2 You are responsible at your own expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority.

8.3 You are responsible for all duties and taxes charged by authorities at the point of entry to your country.

9 Miscellaneous
9.1 We reserve the right to discontinue any product, or make design changes, changes to product specifications, without prior notice, as part of our continuous process of product and service improvement, or to improve product availability.

9.2 If any provision of this agreement is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of this agreement and the remainder of the provision in question shall not be affected.

9.3 We shall not be liable to you for any delay or failure to perform any of our obligations hereunder which is due to causes or circumstances beyond our reasonable control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.

9.4 No delay, neglect or forbearance on the part of either party in enforcing its rights or any of them against the other shall be construed as a waiver or in any way prejudice any of its rights hereunder.

9.5 This Agreement shall be governed by and construed in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction in connection with any dispute arising out of or in connection with it.

9.6 Goods are supplied to customers in North America (U.S.A. and Canada) exclusively for their own research purposes.

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